Repair & Service

We are experienced and fully equipped to service and repair even the most neglected machines, contact us for an honest evaluation.

Please note that this service is exclusively available in our Trade Area (see "how we do it" for details).

We are a wholesale company selling to the trade only, we can't service or repair any machines that are domestic equipment.

We have a dedicated professional team of factory trained service engineers available from 8am- 4pm Monday to Friday, a fleet of service vehicles, workshop and spare parts department at our offices & warehousing facility in Birtley, County Durham, North East England.

Coffee Machine and Grinder Repairs

Our aim is to have your machine repaired and working for you as soon as possible, minimising your coffee machine down time and thus, enabling you to resume business as normal. We aim to respond to call outs within 1 working day of your request. This can vary depending on workload and priority is given to our coffee customers.

Our engineers carry most spare parts on their van and we aim for a first fix. Should we be unable to repair your machine on site, we can remove it to our workshop, and if required a replacement machine can be installed to enable you to continue trading. (loan machines are subject to availabilty).

We supply a large range of parts for most Espresso machines and grinders. As well as carrying out one-off machine repairs we also carry out machine services, please contact us for more information.

The Boiler inspection and pressure test report (HSE pressure vessels act), this is a legal obligation and we can complete these for you too, please call us for costs.

Call Out Charges (Trade Area)

Callout charges for coffee and consumables customers: we offer very favourable call out charge discounts for customers that buy our coffee and consumables.

CALL OUT = £40 + VAT and includes the first 1/2 hours work, our engineers will endeavour to complete their work in that 1/2 hour.
WEEKEND CALL OUT = £80 + VAT (inc. 1/2 hour labour, after which £22 per 1/2 or part thereof).
BANK HOLIDAY CALL OUT = £100 + VAT (inc. 1/2 hour labour, after which £22 per 1/2 or part thereof).

NON-coffee customers:
CALL OUT = £80 + Vat and includes the first 1/2 hours work, our engineers will endeavour to complete their work in that 1/2 hour. The engineer’s time will then be charged at a rate of £22 + Vat for every additional 1/2 hour or part thereof.
WEEKEND CALL OUT = £100 + VAT (inc. 1/2 hour labour, after which £22 per 1/2 or part thereof).
BANK HOLIDAY CALL OUT = £120 + VAT (inc. 1/2 hour labour, after which £22 per 1/2 or part thereof).

Please note machine services do take longer than 1/2 an hour.

Clients who buy their coffee and consumables from us will always be prioritised for engineer call outs.

Parts are charged separately and are very competitively priced as we purchase most of our parts directly from Italy.

Cleaning Your Coffee Machine

As you know this is essential to produce a consistently good cup of coffee and prolong the life of your machine. We can supply everything you need to keep your machine shiny, sparkling and hygienic. See 'accessories' for cleaning products and cleaning equipment. Your machine should be back flushed regularly and having a well thought out, methodical cleaning plan will save you a fortune on repairs and replacement shower plates and seals.

Water softeners/ CTU’s ( Calcium Treatment Units), also known as water filters are an essential piece of kit for your machine should your premises be in a hard water area. We can do a simple test to ascertain this. We are proud to be an authorised and fully trained supplier of BRITA water filters. As espresso is 95% water, it makes sense to make sure that the water you use is as good quality as possible. Designed to remove calcium carbonate, magnesium carbonate and other metals and chemicals from your water supply, our water softeners can be fitted with a flow meter so that you know exactly when to change the cartridge. Water softeners prevent lime scale build up in your coffee machine that leads to clogged up valves and boilers that break – so not only are you improving the taste, texture and odour of your water supply you are also avoiding expensive repairs and call outs to fix your machine due to lime scale.

Many coffee machine warranties are void if the water supply is not treated. The lifetime of a coffee machine will be prolonged if you invest in a water softener.

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